Refund, Returns and Cancelations

Our return policy allows for a 15-day window from the date of item delivery, during which you may request a return. For your item to be eligible for a return, it should remain in its original packaging, be unused, and be in the same condition as when you received it.

To start a return process , you can contact us at info@ridezeg.ca. 

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping fee will be deducted from the refund amount.

You can always contact us for any return question at info@ridezeg.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return,s please contact us at info@ridezeg.ca. 

Online Order Cancelations
If you want to cancel an online order or have any questions or concerns about our shipping policies or just want to inquire about special shipping requests, please contact us at info@ridezeg.ca.