After reviewing our warranty policy, if you believe you have a warranty claim please contact us at info@ridezeg.ca with the details of the issue and we will get back to you with the further instructions. 

Frames, Forks and Rims
Our frames, forks and Rims are warranted against manufacturing defects in materials and/or workmanship for the period of two years from the date of original retail purchase. 
All other components, frame fixtures and finishes (paint and decals) are warranted against manufacturing defects in materials and/or workmanship for a period of six months from the date of original retail purchase. 
Terms of limited warranty
This limited warranty applies only to the original owner of a bicycle and is not transferable to subsequent owners. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, other abnormal or improper use. Damage resulting from normal wear and tear is not covered. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the ZEG bicycle, is not covered.
 In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the bicycle's owner. During the duration of this limited warranty, Zeg Bicycles. will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component available.
 THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED. INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS IS THE ONLY WARRANTY MADE BY ZEG BICYCLES ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.